Privacy Policy
1. Who we are and what this policy covers
This policy explains what personal information LifeSpider Academy LLC collects, why, who it is shared with, and the choices and rights you have.
Who we are. LifeSpider Academy LLC ("LifeSpider," "we," "us") is the company behind the LifeSpider System™, LifeSpider Academy, The Web of Weird, The Web, WeirdNavigator and the LifeSpider Matrix. We are the controller of the personal information described here.
- Company: LifeSpider Academy LLC, a Washington limited liability company
- Address: [address]
- Privacy contact: academy@lifespider.com
What it covers. This policy applies to lifespider.com, our online programs and community, The Web membership, WeirdNavigator, the LifeSpider Matrix, our emails, and coaching delivered by LifeSpider Academy.
What it does not cover. Independent licensed LifeSpider Coaches who work with you one-on-one are responsible for the information they handle in that relationship (see section 5). Third-party sites we link to have their own policies.
Please read this together with our Terms of Use.
2. Information we collect
We collect what you give us, what is created when you work with us, and a small amount of technical data. We do not buy personal information from third parties.
| Category | Examples | Where it comes from |
|---|---|---|
| Contact and account | Name, email, password, time zone, profile details in The Web | You, when you sign up, register or buy |
| Purchase and billing | Products bought, plan, payment status, billing country. Card details are handled by our payment processor; we never see or store full card numbers | You and our payment processor |
| Scheduling | Booked times, notes you add to a booking | You, through Calendly |
| Coaching and program content | Your LifeSpider map, Essence, Driving Forces, Intentions, Missions, Life Projects, assessments, reflections and worksheets | You, in sessions, programs and the LifeSpider Matrix |
| Session recordings and reports | Zoom recordings, transcripts and session intelligence reports | Created during coaching, only with your permission (section 4) |
| WeirdNavigator conversations | What you type into WeirdNavigator and its replies | You, when you use the tool (section 4) |
| Community content | Posts, comments and messages in The Web of Weird | You |
| Communications | Emails and messages you send us, newsletter preferences | You |
| Technical data | IP address, browser and device type, pages visited, cookies needed to run the site | Your device, automatically |
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Sensitive information. Coaching often touches on wellbeing, neurodivergence, ADHD, emotions, relationships and beliefs. Some of this may count as sensitive or health-related information under privacy law. You decide what you share. We use it only to deliver the coaching and programs you asked for, and we never use it for advertising.
What we do not collect. We do not run advertising trackers, retargeting pixels, or LinkedIn Insight, and we do not sell personal information.
3. How we use your information, and our legal basis
We use personal information only for the purposes below. If you are in the EU, UK or Sweden, the GDPR and UK GDPR require us to name a legal basis for each one.
| Purpose | Legal basis (EU/UK) |
|---|---|
| Create and run your account, membership or program; deliver coaching, The Web, WeirdNavigator and the LifeSpider Matrix | Contract |
| Take payments, send receipts, manage renewals and cancellations | Contract; legal obligation (tax and accounting) |
| Schedule and hold sessions on Calendly and Zoom | Contract |
| Record sessions and create session intelligence reports with AI | Your consent |
| Process sensitive or health-related details you choose to share | Your explicit consent |
| Share details with a LifeSpider Coach when you are referred | Your consent |
| Send service messages, such as reminders and notice before a free period ends | Contract |
| Send newsletters, event invitations and offers | Your consent; you can unsubscribe at any time |
| Keep the site and community secure, prevent misuse, fix problems | Legitimate interests |
| Improve our programs using feedback and aggregated, non-identifying patterns | Legitimate interests |
| Respond to legal requests and protect our rights | Legal obligation; legitimate interests |
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Where we rely on consent, you can withdraw it at any time by writing to academy@lifespider.com. Withdrawing does not affect what was done before.
We do not use your information for automated decisions that have legal or similarly significant effects on you.
4. Coaching sessions, recordings and AI
We record sessions and use AI only when you have said yes, and you can say no without losing access to coaching.
Session recordings. With your permission, coaching sessions are recorded on Zoom. We ask before recording, and you can ask us to stop at any point. Recordings are used to support your process and to create your session intelligence report. They are never published or used in marketing.
Session intelligence reports. With your permission, your coach transcribes the recording with MacWhisper, which runs locally on the coach's own computer, so the audio is not sent to an outside transcription service. AI tools then turn the transcript into a written report of patterns, insights and next steps. Your coach reviews the report. When we use an AI provider for this, we choose settings that do not allow your content to be used to train the provider's models where that option exists.
WeirdNavigator. WeirdNavigator is an AI guide currently built as a custom GPT on OpenAI's ChatGPT platform. What you type into it is processed by OpenAI under OpenAI's own terms and privacy policy, and is subject to your own ChatGPT account and data settings. Please avoid entering details you would not want stored by OpenAI. LifeSpider and its coaches cannot see your WeirdNavigator conversations or track whether you use it.
LifeSpider Matrix. The LifeSpider Matrix runs on our site and stores your entries in a database hosted by Supabase. Only you and the LifeSpider team members who support you can access them, unless you choose to share them.
AI output. AI-generated reports and replies can be wrong or incomplete. They support your thinking and your coach's work. They are not medical, psychological, legal or financial advice.
5. Who we share information with
We share personal information only with the service providers that run our business, with a coach when you agree, and when the law requires it. We never sell or rent it.
Service providers. These companies process data on our behalf and only for the purposes in this policy.
| Provider | What they do for us |
|---|---|
| Kajabi | Website, checkout, membership, community, courses and email |
| Payment processor used by Kajabi (such as Stripe or PayPal) | Card and payment handling |
| Zoom | Video sessions and recordings |
| Calendly | Booking and scheduling |
| Supabase | Database for the LifeSpider Matrix |
| OpenAI | WeirdNavigator (custom GPT) |
| AI provider(s) for session reports | Writing session intelligence reports from transcripts; transcription itself runs locally in MacWhisper (currently OpenAI's ChatGPT) |
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LifeSpider Coaches. Licensed LifeSpider Coaches are independent professionals. If you are referred to a coach, we pass on your information only with your permission. Once you contract with a coach for one-on-one work, that coach is responsible for the information they collect and hold in that relationship.
Legal and safety. We may disclose information if the law requires it, to protect someone's safety, or to protect our rights and the integrity of our community.
Business changes. If LifeSpider Academy LLC is merged, sold or reorganized, personal information may transfer to the new owner under this policy. We will tell you before that happens.
Community. What you post in The Web of Weird is visible to other members. Please share with care.
6. Cookies
We use only the cookies needed to run the site, log you in, take payments and remember your choices. We do not use advertising or cross-site tracking cookies.
| Cookie | Set by | Purpose |
|---|---|---|
| _kjb_session | Kajabi | Keeps you logged in during a visit |
| kjba | Kajabi | Records which affiliate referred a purchase, if any |
| _abv | Kajabi | Remembers whether the admin preview bar is hidden |
| Payment cookies | Payment processor | Fraud prevention and secure checkout |
| Embedded tools | Calendly, Zoom | Make booking and session links work |
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You can block or delete cookies in your browser settings. Some parts of the site, such as login and checkout, may then stop working. If we ever add analytics or other optional cookies, we will ask for your consent first through a cookie banner.
7. International transfers, retention and security
Your information is stored mainly in the United States, kept only as long as needed, and protected with reasonable safeguards.
International transfers. LifeSpider Academy LLC and most of our providers are based in the United States. If you are in the EU, UK or Sweden, your information is transferred there. We rely on safeguards recognized by EU and UK law, such as the EU-U.S. Data Privacy Framework (and its UK extension) where a provider is certified, or Standard Contractual Clauses. You can ask us for details.
How long we keep it.
| Information | How long |
|---|---|
| Account, membership and program data | While you are active, then up to 2 years after your last activity |
| Session recordings | Up to 12 months after the session, or sooner if you ask |
| Session intelligence reports and LifeSpider maps | While you work with us, then up to 2 years, or sooner if you ask |
| Billing and tax records | As long as tax and accounting law requires (usually 7 years) |
| Newsletter list | Until you unsubscribe |
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Security. We use access controls, strong passwords, two-factor authentication where available, and providers with recognized security standards. Only people who need your information to support you can see it. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you and the relevant authorities as the law requires.
8. Your rights
Wherever you live, you can ask to see, correct, download or delete your information, and we will answer within 30 days.
Write to academy@lifespider.com. We may ask you to confirm your identity first. We will not treat you differently for using your rights.
Everyone can ask us to:
- Tell you what we hold about you and give you a copy
- Correct anything inaccurate
- Delete your information, unless we must keep it by law
- Stop marketing emails (also through the unsubscribe link in every email)
- Withdraw a consent you gave, including for recordings and AI reports
If you are in the EU, UK or Sweden, you also have the right to:
- Receive your data in a portable format (data portability)
- Restrict or object to processing based on our legitimate interests
- Complain to your data protection authority. In Sweden this is Integritetsskyddsmyndigheten (IMY); in the UK, the Information Commissioner's Office (ICO).
If you are in the United States, some states, including Washington and California, give residents additional rights. We honor requests from residents of any state. If we decline a request, you can appeal by replying to our decision; we will respond within 45 days.
9. Age, changes and contact
Age. Our programs, community and coaching are for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.
Links to other sites. We are not responsible for the privacy practices of sites we link to. Please read their policies.
Changes to this policy. We will update this page when our practices change and show the date at the top. If a change is significant, we will email members and clients before it takes effect.
Contact.
LifeSpider Academy LLC [address] academy@lifespider.com
Concerns about a coach's conduct can go to concerns@lifespider.com, as described in Our Coaching Standards.
10. Consumer Health Data Privacy Notice (Washington)
This notice applies to consumer health data under Washington's My Health My Data Act, and we apply the same protections to everyone.
What we may collect. Information you choose to share about your mental or emotional wellbeing, neurodivergence or ADHD, stress, and related experiences, in sessions, reports, the LifeSpider Matrix, WeirdNavigator or forms.
Why. Only to deliver the coaching and programs you asked for. We collect it with your consent, which you give when you start coaching, consent to recordings and reports, or share it yourself.
Sources. You, and recordings and reports created with your permission.
Who receives it. The service providers in section 5 (such as Zoom, Supabase and our AI providers), and a LifeSpider Coach only if you agree. We do not sell consumer health data, and we do not use it for advertising.
Your rights. You can ask whether we hold your consumer health data, get a list of the third parties it was shared with, withdraw consent, and have it deleted. Write to academy@lifespider.com. If we decline, you can appeal, and if the appeal is denied you can contact the Washington State Attorney General.
